We hear the word “amplify” used loosely to describe doing something that leadership has determined will benefit a business strategy. I compare it to throwing stuff against the wall to see what sticks. There’s nothing wrong with this. It’s all part of a balanced approach that supports your company’s current and future states, but the problem lies in becoming too enamored with ideas that focus on the next shiny penny, all the while forgetting about your loyal customer base. 

At Globalstar, we see loyalty as a two-way street. Realizing that if we transactionally jump from one successful project to another, while leaving “post project clients” in the rearview mirror, we are not only being short sighted, but we are cutting our nose off despite our face. Plus, we will not only damage our reputation by doing so, but the overall Infor ecosystem. That is why all our valued team members (who have at least 15 years’ experience in Infor S3, M3 and Cloud Suite) understand our emboldened commitment to all clients whether they are looking to purchase Infor net new, are new adopters, or long-time users of the software. 

At the same time, we were always testing out new ideas and then amplifying the ones which feed the greater goal of enthusiastic customer satisfaction. As the great Vince Lombardi said, “It takes months to find a customer... seconds to lose one.” The way I see it, companies that lose perspective on the importance of how a customer experiences your brand are out of touch. At GlobalStar, we will never forget nor under appreciate the customer foundation that catapulted us into the top spot in the Infor ERP consulting space. Never!